Assistance Resources

American Red Cross
Visit Website (Resources based on the zip code)
800-733-2767 – 24-hour line (option 4)
Dial relief 211 (national assistance hotline) Gives info on any city, what they are doing, where they are working

NC – Beyond All Borders
Provides aid and support, through direct assistance, education, and advocacy to those in need in Western NC
Visit Website

828-242-2848
Email: Beyondallborders@gmail.com
84 English Drive Candler, NC 28715

TN – Empower (Cocke County)
Visit Website
423-532-1308
370 East Broadway, Newport, TN 37821
Relief Operations Center: 1190 Old Asheville Hwy, Newport, TN 37821

NC – Manna Food Bank
Visit Website

828-299-3663
Food Helpline: 800-820-1109

FEMA (Federal Emergency Management Agency
Visit Website

Individuals in the declared counties can now apply for direct assistance through FEMA’s IA program online anytime
Helpline: 800-621-3362 between 6 a.m. and 10 p.m. CDT. Multilingual operators are available.

TEMA Multi-Agency Resource Centers
Visit Website
800-621-3362. Multilingual operators are available. 

Upper East Tennessee Disaster Relief Center
The disaster hotline for Upper East Tennessee is 423- 830-2696. This hotline is available to community members, donors, and national/international organizations seeking information or logistical assistance with disaster relief efforts. The hours of operation are 9 AM–6 PM ET, Monday–Saturday, and 12 PM–6 PM ET on Sunday.
Visit Website

East TN Highlands Regional Disaster Relief Hotline
Get your questions answered and information on how to obtain support, supplies, and other needs through the Regional Disaster Relief Hotline. This is on the Upper TN United Way page.
(423) 830-2696

Legal Aid of East Tennessee
Visit Website

Johnson City, TN 37604
423- 928-8311 OR Toll-Free 800- 821-1312
Carter, Hancock, Hawkins, Johnson,Sullivan, Unicoi, and Washington Counties

Morristown, TN 37814
423- 587-4850
Toll-Free 800- 821-1309
Cocke, Grainger, Greene, Hamblen, and Jefferson Counties

Legal Aid of North Carolina – Tropical Storm Helene Disaster Assistance
Visit Website

Legal Aid NC for disaster-related legal issues, Helpline: Toll-Free: 866-219-5262 8:30 AM – 4:00 PM, Monday – Friday

US Dept of Agriculture Assistance
You can call the U.S. Department of Agriculture (USDA) at 202- 720-2791 or 833- ONE-USDA. You can also contact the USDA by email at askusda@usda.gov or by using the live chat feature on the USDA website.
Visit Website

TN – Sunset Gap Community Center
423-623-4313
544 English Mountain Road, Newport, TN 37821

NC – Manna Food Bank
Visit Website
828-299-3663
Food Helpline: 800-820-1109

Feeding America – North Carolina and Tennessee
Visit Website

By phone: 800- 771-2303
By mail: 161 North Clark Street, Suite 700, Chicago, IL 60601

TN – Second Harvest Food Bank
Visit Website
865-521-0000
Email: info@secondharvestetn.org

American Red Cross
Visit Website (Resources based on the zip code)
800-733-2767 – 24-hour line (option 4)
Dial relief 211 (national assistance hotline) Gives info on any city, what they are doing, where they are working

Emergency Shelter
Locate options by zip code by visiting the American Red Cross, or Salvation Army, or by texting SHELTER and your zip code (for example, “SHELTER 01234”) to 4FEMA (43362). For Spanish text REFUGIO and your zip code. (Standard text message rates apply.)  You can also download the FEMA Mobile App to find open shelters.

Tennessee Valley Coalition for the Homeless (TVCH)
Visit Website
865-859-0749
Knoxville, TN 37927

NC – UNC Health
Visit Website
By phone at 984-974-5006
By mail to the Patient Relations Department, UNC Medical Center, 101 Manning Drive, Chapel Hill, NC, 27514

Lions Club International
Visit Website
Search by State or search by zip code:) TN – 31 Clubs, NC – 23 Clubs

Disaster Distress Hotline
Free 24/7 counseling or support 1-800-985-5990 or text “TalkWithUs’ to 66746. 

For Spanish, call and press “2” or text “Hablanos” to 66746

FEMA Funeral Assistance Helpline
(844) 684-6333 For ALL questions and concerns related to Helene Funeral Assistance

Resources developing. Check back for more information.

TN East Tennessee Human Resources Agency (ETHRA)
Provides services throughout the region that help families and individuals.

ethra.org

9111 Cross Park Drive, Suite D-100
Knoxville, TN 37923

865- 691-2551
800-848-0298 TTY

NC Department of Safety
North Carolina Division of Motor Vehicles (NCDMV) allows residents to request replacement documents online for a driver’s license or vehicle registration

Visit Website 

For questions about the service, call the NCDMV helpline 919-715-7000 from 8 AM–5 PM on weekdays